The ILSDU processes child support checks received from employers and non-custodial parents and disburses the funds via check, direct deposits or debit card to the receiving families. For more information about functions performed by the SDU, please click here.
- General Information
- Understanding the “Flow” From Order for Support to Disbursement of Payment
- Adding or updating a participant’s address
- Changing a participant’s name
- Signing up a participant for direct deposit or a Way2 Go Debit Card
- Consent to Release Confidential Information
- Frequently Asked Questions
- Contact Us
Payment History/Ledgers can be obtained by the client via a login here, or by contacting the SDU Customer Service Department at 877-225-7077, or with a Consent to Release Confidential Information form, referenced above.
Do Not Mail or Fax Orders to the SDU
*Please do not mail or fax orders to the SDU! The clerk’s office will enter the order information to create or modify an existing record, which the SDU will access to process payments. **If you are aware that one of the parties to a case has a child support case with HFS (i.e., the case is IV-D), it may be helpful to send a copy of the order and notice of withholding to the appropriate HFS/DCSS Cook Regional Office. If you call the HFS/Child Support Customer Service number at 1-800-447-4278 / 1-800-526-5812 (TTY) and provide necessary identifiers for the case, the representative can provide the address of that case’s regional office, as well as a fax number.
*Maintenance only payments are not to be sent to the SDU* The purpose of the State Disbursement Unit is to process and record child support payments. Maintenance payments in conjunction with child support orders can be processed through the SDU. When the SDU becomes aware of a maintenance payment or anything other than a child support payment (i.e. attorney’s fees) the SDU is required to return the payment to the sender.(See 750 ILCS 5/507.1 https://www.ilga.gov/legislation/ilcs/fulltext.asp?DocName=075000050K507.1)