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Illinois State Disbursement Unit
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FAQs


CUSTODIAL PARENT

How do I change my address information?
For Cook County: If your docket was issued from Cook County and you do not have a child support case with the Department of Healthcare and Family Services, you must have the Change of Address Form notarized.

You can obtain a Change of Address Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, P.O. Box 5921, Carol Stream, IL 60197-5921.

For all other counties: You can obtain a Change of Address Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, P.O. Box 5921, Carol Stream, IL 60197-5921.

How do I change the name on my record?
You can obtain a Name Change Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, PO Box 5921, Carol Stream, IL 60197-5921.

What is a Personal Identification Number or PIN?
A Personal Identification Number or PIN is a unique number assigned to Custodial and Non-Custodial parents. By using your Social Security Number and PIN you can access your payment or disbursement information via the Automated Voice Response system or the Illinois State Disbursement Unit web site at www.ilsdu.com. If you do not know your PIN, call Customer Service at 877-225-7077 and speak to a Customer Service Representative on how to obtain a PIN.

How do I obtain a PIN?
Illinois State Disbursement Unit (ILSDU) will send you an initial PIN notification letter so you can access your payment or disbursement information via Automated Voice Response System or web site. If you have not received a PIN notification letter from the Illinois State Disbursement Unit, you can call ILSDU Customer Service at 877-225-7077 and receive further information on how to obtain a PIN.

How do I change my Personal Identification Number or PIN?
You can change your PIN on the "Payments/Disbursements" page at the Login screen or by calling Customer Service at 877-225-7077. To change your PIN, you need to have your Social Security Number and current PIN available. On the Automated Voice Response System or web site, you will need to enter your Social Security Number, your current PIN, select a new four-digit PIN, and verify the newly-selected PIN. When your PIN is verified and changed, you will need to use your new PIN to access payment and disbursement information.

I have lost or forgotten my PIN. How do I get my PIN reissued?
If you do not have a PIN or do not remember your PIN, you can request that your PIN be reissued by calling Customer Service at 877-225-7077 and speaking with a Customer Service Representative.

How do I receive a child support disbursement?
To find out how to receive child support disbursements or to get help on other Child Support Enforcement Services, you can call the Child Support Help Line at 800-447-4278 or visit the Illinois Child Support Enforcement web site at http://www.childsupportillinois.com/

How long will it take to get my disbursement?
Once the Illinois State Disbursement Unit receives a payment made on your case, a check or direct deposit will be sent to you within 48 hours.

How do I find out if my support payment has been made?
You can find out if your support payment has been made by logging on to your record at the "Payments/Disbursements" page at the Login screen or by calling Customer Service at 877-225-7077. For security reasons, you will need to have your Social Security Number and PIN available to access your disbursement information. If you have multiple FIPS / Docket numbers associated with your Social Security Number, you will need to select a FIPS / Docket number to access the disbursement information associated with that FIPS / Docket number.

How do I obtain a payment ledger for the disbursements made through the Illinois State Disbursement Unit?
You can obtain copies of disbursements made through the Illinois State Disbursement Unit on your FIPS / Docket by calling Customer Service at 877-225-7077. On the Automated Voice Response System, you can request up to five of the last disbursements made within the previous twelve months be faxed to you, or you can speak with a Customer Service Representative to have your whole disbursement history mailed or faxed to you.

Can I have my child support checks directly deposited into my bank account?
You can obtain a Direct Deposit Authorization Agreement Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form be faxed or mailed to you. The direct deposit accounts take two to four weeks to establish. The Illinois State Disbursement Unit will continue to distribute checks to custodial parents until the direct deposit account is established. When you complete the form, please fax it to 630-221-2312 or mail it to the Illinois State Disbursement Unit, P. O. Box 5921, Carol Stream, IL 60197-5921.

How do I cancel receiving Direct Deposit on my case?
You can obtain a Direct Deposit Cancellation Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to the Illinois State Disbursement Unit, P. O. Box 5921, Carol Stream, IL 60197-5921.

How do I report an incorrect disbursement?
To report an incorrect disbursement, you can call Customer Service at 877-225-7077 and speak with a Customer Service Representative.

How do I report a forgery of an endorsement?
To report a forgery of an endorsement, you can call Customer Service at 877-225-7077 and speak with a Customer Service Representative.

How do I report a missing, lost or stolen check?
To report a missing, lost or stolen check, you will need to send an Affidavit or Lost, Missing or Stolen Checks Form to the Illinois State Disbursement Unit. You can obtain an Affidavit of Lost, Missing or Stolen Checks form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form be faxed or mailed to you. When you complete the form, mail it to the Illinois State Disbursement Unit, P. O. Box 5921, Carol Stream, IL 60197-5921.

Whom do I contact for help in enforcement of my support order?
To get help collecting child support, establishing paternity or information on other HFS Division of Child Support, call:
  • (within Illinois) 800-447-4278
  • (TTY) 800-526-5812
or you can go to the Child Support Regional office that serves your area.

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NON-CUSTODIAL PARENT

How do I change my address information?
For Cook County: If your docket was issued from Cook County and you do not have a child support case with the Department of Healthcare and Family Services, you must have the Change of Address Form notarized.

You can obtain a Change of Address Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, P.O. Box 5921, Carol Stream, IL 60197-5921.

For all other counties: You can obtain a Change of Address Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, P.O. Box 5921, Carol Stream, IL 60197-5921.

How do I change the name on my record?
You can obtain a Name Change Form by downloading the form on the "Forms" page or by calling Customer Service at 877-225-7077 and requesting the form to be faxed or mailed to you. When you complete the form, please fax it to 630-221-2312 or mail it to: Illinois State Disbursement Unit, PO Box 5921, Carol Stream, IL 60197-5921.

What is a Personal Identification Number or PIN?
A Personal Identification Number or PIN is a unique number assigned to Custodial and Non-Custodial parents. By using your Social Security Number and PIN you can access your payment or disbursement information via the Automated Voice Response system or the Illinois State Disbursement Unit web site at www.ilsdu.com. If you do not know your PIN, call Customer Service at 877-225-7077 and speak to a Customer Service Representative on how to obtain a PIN.

How do I obtain a PIN?
Illinois State Disbursement Unit (ILSDU) will send you an initial PIN notification letter so you can access your payment or disbursement information via Automated Voice Response System or web site. If you have not received a PIN notification letter from the Illinois State Disbursement Unit, you can call ILSDU Customer Service at 877-225-7077 and receive further information on how to obtain a PIN.

How do I change my Personal Identification Number or PIN?
You can change your PIN on the "Payments/Disbursements" page at the Login screen or by calling Customer Service at 877-225-7077. To change your PIN, you need to have your Social Security Number and current PIN available. On the Automated Voice Response System or web site, you will need to enter your Social Security Number, your current PIN, select a new four-digit PIN, and verify the newly-selected PIN. When your PIN is verified and changed, you will need to use your new PIN to access payment and disbursement information.

I have lost or forgotten my PIN. How do I get my PIN reissued?
If you do not have a PIN or do not remember your PIN, you can request that your PIN be reissued by calling Customer Service at 877-225-7077 and speaking with a Customer Service Representative.

How do I make a payment?
If your payments are not made through income withholding, you must send your payment to the Illinois State Disbursement Unit, P. O. Box 5400, Carol Stream, IL 60197-5400. The Illinois State Disbursement Unit accepts checks and money orders. Please make your check or money order payable to the Illinois State Disbursement Unit. Make sure to include the following information with your payment: the name of the county in Illinois where the order was entered, your FIPS / Docket number, your name, your social security number, the amount of the payment, and the name of the custodial parent. Remember, if you have more than one FIPS / Docket, each payment must be listed separately. If your payments are made through income withholding, your employer will be given information as to where to send payments. You will not need to mail a check yourself.

You can download a Non-Custodial Parent Payment Form on the "Payments" page, which contains the information you need when sending your check. Remember, if you have more than one FIPS / Docket , each payment must be listed separately.

What is the Remittance Identifier on the Income Withholding Notice?
The Remittance Identifier is the information the state disbursement unit uses to determine where a child support payment is to be applied.
The Remittance Identifier is the county code ( FIPS code) and the court docket number.

How do I find out if my support payment has been received?
You can find out if your support payment has been received by logging on to your record at the "Payments/Disbursements" page at the Login screen, or by calling Customer Service at 877-225-7077. For security reasons, you will need to have your Social Security Number and PIN available to access your payment information. If you have multiple FIPS / Docket numbers associated with your Social Security Number, you will need to select a FIPS / Docket number to access the payment information associated with that FIPS / Docket number.

How do I obtain a payment ledger for payments made to the Illinois State Disbursement Unit?
You can obtain copies of payments made to the Illinois State Disbursement Unit on your FIPS / Docket by calling Customer Service at 877-225-7077. On the Automated Voice Response System, you can request up to five of the last payments received within the previous twelve months be faxed to you, or you can speak with a Customer Service Representative to have your whole disbursement history mailed or faxed to you.

How do I request a Stop Payment?
To request a Stop Payment, call 877-225-7077 and speak with a Customer Service Representative.

What should I do if my support payment is distributed incorrectly or not at all?
To report an incorrect payment or payment distribution, call Customer Service at 877-225-7077 and speak with a Customer Service Representative.

My employer withholds support from my paycheck. Do I need to do anything?
If your payments are made through income withholding, your employer will be given information as to where to send payments.

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EMPLOYER

My employee is subject to Income Withholding. What does that mean for me as an employer?
If you have received an Order/Notice to withhold income for Child Support pertaining to one of your employees, you must deduct the specified amount from the employee's earnings to pay the support. This applies to a periodic or lump-sum payment for wages, salaries, compensation received as an independent contractor, overtime pay, severance pay, commissions, bonuses, annuities, pensions, workers' compensation, disability, or retirement program, unemployment benefits, and interest income. You can obtain more information by visiting the Illinois Employer's Guide to Income Withholding page.

How do I calculate deductions when the ordered amount is more than the pay amount?
You can visit the Illinois Child Support Enforcement web site and obtain information on how to calculate the correct deduction when the ordered amount is more than the pay amount.

What if there is an Income Withholding Order from another state?
Employers must honor Income Withholdings from other states in the same manner as if an Illinois court issued them.

Where will I send my employees' withholdings?
Employers can send a check for employee withholdings to:
Illinois State Disbursement Unit
P. O. Box 5400
Carol Stream, IL 60197-5400

What is Electronic Funds Transfer (EFT)?
EFT is the process of electronically transferring funds from one bank account to another bank account. Today, companies use EFT across the country for submitting child support payments to state disbursement units. The Illinois State Disbursement Unit allows employers to convert to a new paperless, reliable system for transacting child support payments.

How do I enroll in EFT?
To obtain information about how to enroll in EFT, call the Outreach Line at 888-704-0683.

Do I send all child support payments to the Illinois State Disbursement Unit?
No. If the order received directs you to send the support payments directly to another state, please send payments as directed.

How do I receive an Employer Payment Template?
You can download the Employer Payment Template on the "Employer Resources" page. Please complete and enclose the template when sending your check for income withholdings. You do not need to send a separate check for each employee.

Who can I contact for more information or assistance?
You can call the EFT Outreach Line at 888-704-0683 Monday through Thursday, 8:00 a.m. to 8:00 p.m.; Friday 8:00 a.m. to 5:00 p.m. Central Time, except for holidays.

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GENERAL

What is the Illinois State Disbursement Unit?
The Illinois State Disbursement Unit (ILSDU) was created under the Healthcare and Family Services (HFS) in October 1999 in response to a federal requirement to have a centralized state operation to collect and disburse court-ordered child support payments. The SDU processes payments for 102 counties. The Illinois State Disbursement Unit processes child support payments and issues disbursement checks to receiving families. Checks are sent out within two days of payment receipt. Most, but not all, child support payments must be sent to the statewide processing unit post office box in Carol Stream.

What is the Illinois State Disbursement Unit's mailing address?
The Illinois State Disbursement Unit Mailing Address is:

For Correspondence and Forms
Illinois State Disbursement Unit
P. O. Box 5921
Carol Stream, IL 60197-5921

For Payments
Illinois State Disbursement Unit
P. O. Box 5400
Carol Stream, IL 60197-5400

How can I contact the Illinois State Disbursement Unit?
You can contact the Illinois State Disbursement Unit through the following options:

You can:
  • call Customer Service at 1-877-225-7077
  • send a fax to 630-221-2312
  • send a letter to Illinois State Disbursement Unit
                              P.O. Box 5921
                              Carol Stream, IL 60917-5921
Where can I find general information about Child Support Enforcement Services?
If you are interested in getting child support services and do not receive public assistance, you can call the HFS Division of Child Support at 1-800-447-4278 or go to the Child Support regional office in your area. You can obtain more information by visiting the Illinois Child Support Enforcement web site.

What is the IV-D Program?
The IV-D program (pronounced Four-D) is the technical name for government administered Child Support Enforcement Programs. The term 'IV-D' comes from Title IV-D of the Social Security Act, which is the program's federal enabling statute. All IV-D programs perform the following activities:
  • Locating Non-custodial parents
  • Establishing paternity
  • Establishing support orders, both financial and medical
  • Enforcing support orders
  • Reviewing and adjusting support orders to ensure that the orders are appropriate.
  • Providing payment processing services
How do I get Child Support?
You must have a court order to receive child support. A court order for child support establishes the monetary support order for your child(ren) as well as other orders for health insurance and child care. Even if the non-custodial parent is willing to sign a voluntary agreement to pay child support, it must be approved by a court.

What are other Child Support Resources?
Illinois Child Support Enforcement works with a number of state and federal agencies, and organizations, to fulfill its mission. Internet links to agencies and organizations involved with child support are listed below.
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